Most orders are processed and shipped within 24 hours assuming all the items ordered are currently in-stock. You can help us process orders as quickly as possible by:

1. Providing us with the correct billing information. Your billing address is the address that is on file with your credit card company, not the address you want us to send the bill to. We verify all billing address information before shipping orders. If the information that is given to us does not match what is on file with the credit company, that order will not be shipped.

2. Give us a phone number or email that you can easily be reached at. Many times order issues can be resolved quickly with a simple email or phone call.

Shipping:

All orders will be shipped via UPS domestic or international service. Packages will be fully insured for the amount of the order + shipping charges, should any items be lost or damaged in transit. When your order is shipped, you will receive an email with your tracking number for that shipment.

All orders can be tracked at www.ups.com.

If you did not receive a tracking number, please email or call us.

Returns:

All sales are final. Merchandise is non-returnable, unless there is a manufacturing defect or the item(s) were damaged during shipping. We make every effort possible to ensure the audio samples on the web site will give you a clear indication of what the record is like and how it will sound. "I've changed my mind" or "I don't like the record" are not reasons for which you may return product.

You have 7 days after confirmed delivery to make any claims for defective or damaged items. Before returning items, you must obtain an RA number from our staff. You obtain this number by emailing us stating the order number, nature of the defect and item(s) being returned. Any items returned will be exchanged for the same exact item. If this item is not available, a credit will be issued. We inspect all items being returned… if they play fine, they will be returned to you.

** ANY ITEMS SHIPPED TO US WITHOUT AN APPROVED RA NUMBER WILL BE REFUSED **

Miscellaneous:

Once an order has been placed, it is not possible to add or subtract items. We can only charge you for the exact items ordered + shipping + any handling fee's that may be involved. An order may only be cancelled if it has not been shipped. If it's in the hands of UPS… it's gone.

Cancelled orders are subject to a 20% restocking and handling fee.

Payment:

We currently accept Visa, Mastercard, Discover and American Express credit cards.

As stated above, all orders are subject to address verification before shipment. We will use our discretion when processing orders. If something does not appear "right" (i.e. John Doe is ordering $300.00 worth of records billed to Mary Whoever and they are being shipped overnight to another address) we will call the parties involved before processing and shipping that order.  We reserve the right to refuse any order for any reason if it does not met our criteria or that of our credit card processors.

We accept COD payment under the following terms:

1. For the 1st order, you must call us ahead and let us know how much you are ordering.

2. UPS will only accept Money Orders or Certified Bank Checks.

3. YOU MUST SEND US A $25.00 DEPOSIT THAT WE WILL KEEP ON ACCOUNT.

This $25.00 deposit must be received before any orders will be shipped. The deposit will not be applied to the items being orders. The deposit will be kept on file under your name and will be used to cover shipping charges should any order(s) be returned by UPS because they could not deliver the package or collect the correct funds.

** Any person(s) that have COD orders returned to us by UPS will no longer be able to use this form of payment. COD is a privilege… most companies won't even deal with it. If you abuse it, you lose it. **

You may get a refund on your COD deposit should you decide to no longer order with us or COD shipping service. Refunds will be issued by company check only.

International Orders:

We gladly accept orders from most countries. Some countries (you know who you are) are notorious on the internet for stolen credit cards and fraudulent orders. Obviously, these orders will be ignored and any suspicious orders will be forwarded to the proper authorities.

It is your responsibility to know the import/duty costs and laws regarding your country. It is impossible for us to know every law in every country. We will follow all guide lines set forth by UPS and our credit card merchant agreements regarding international shipments.

When in doubt, please email us with questions regarding shipment to your country, before placing orders.